Frequently Asked Questions:
Q. What are your delivery policies?
A. Delivery fees are based on zip codes grouped into zones. Delivery fees range from $20.00-$50.00. All delivery fees are listed in the delivery tab and will be added to your order once the delivery zip code is entered. DFW Airport meet and greet is $30.00, DAL $35.00. We deliver to hotels, private estates, campgrounds, and airports. All drop-off and pick-up times, are first and foremost around real estate office’s check-in (out) policies, Inn & Hotels policies, and home owners policies. Customers can request specific times for delivery, and we will try our hardest to accommodate you. If you need assistance with some of the equipment after your arrival, you can contact us and we will be happy to help. All equipment is, under most circumstances, delivered by 4:00 PM. If your zip code is not listed, please give us a call.
Q. Is there a minimum order amount?
A. No, we do not have a minimum order amount or rental day amount.
Q. What is the difference between a mini crib and a full size crib.
A. A Full Size Crib is 28-inches wide and 52-inches long. Where a Mini Crib is 24-inches wide and 38-inches long. A Pack-N-Play is roughly 25- inches wide and 37- inches long. A mini crib looks and feels like a small version of a regular full size wooden crib. A mini crib comes with a standard 3″ mattress where as a full size crib comes with a 5-6″ mattress.
Q. How far in advance should I place my order?
A. Ordering as early as possible is the best way to ensure that the items you need will be available. This is especially true during peak travel times such as holidays, summer months (May – August), and leaf season (Oct. – early Nov.). We will make every effort to accommodate last minute orders.
Q. Are bumpers and sheets included in the crib rental?
A. All of our sheets are 100% cotton. All crib rentals also include a mattress pad. A breathable bumper is also available for crib rentals for an additional $1.00/day.
Q. What is your cancellation policy?
A. Cancellations within 72 hours of delivery date will be refunded 50% of the original order. No refunds will be given for cancellations within 24 hours of delivery date. Cancellations made more than 72 hours ahead of delivery date will be charged a $25 processing fee.
Q. What if I lose, damage or return my gear dirty?
A. Gear should be returned close to the way it was dropped-off to you. There will be a 10% charge to your order for equipment that excessively dirty. All damaged or lost equipment will be charged, for the retail amount, to your credit card. All car seats will come with a manual. There is a $10 charge for any missing car seat manuals.
Q. What if I call the day of to rent or need my rented equipment longer than I paid for?
A. Not a problem. Unless inventory is booked – up for that time period. Just ask.
Q. Do you assemble cribs?
A. Yes. All of our cribs are full size portable cribs. They are installed prior to your arrival. If, under certain circumstances, we are unable to set-up the crib due to various factors involved in a turnover, they are VERY easy to set-up. There are no tools required or pieces to attach. It’s a simple step of opening up the crib, dropping down the attached base, and placing the mattress on top. Viola! They are also very light.
Q. Do you install car seats?
A. We cannot install your car seats for you. We will, however, include instructions for you to install them yourself. Should you require help, you can call the National Highway Traffic Safety Administration (NHTSA) at 1-888-327-4236 for the closest location of an NHTSA Inspection Station. The station should have a licensed technician to assist you with the car seat installation.
Q. How is the equipment cleaned?
A. We do a 2 step cleaning process: We dry steam all of our hard surfaces, then we use non-toxic cleaning products to wipe down and ensure they are 100% clean. All soft items are laundered in Baby Laundry Detergent.
Q. Do you offer retail items?
A. We want to make your trip as hassle free as possible so we will accommodate most needs that you have. Diapers, Wipes, Bottles and Bibs are available for purchase. If there is something you need please let us know and we will do all we can to meet your requests. A 25% courtesy fee and appropriate state tax will be added to the purchases.