Boutique Baby Rentals

FAQs

What are your delivery policies?

Delivery is a one-time charge and includes pickup, drop-off, and setup (excluding car seat installation). This charge is collected the day of delivery via the card on file. We offer hassle-free service, including airport meet & greets and local pickups. For orders over $200 before taxes, enjoy $20 off delivery. Additional fees may apply for rush orders ($15 for orders within 24 hours) or late-night/early-morning deliveries ($15 for 8:00 PM–6:00 AM).

Is there a minimum order amount?

No, we do not have a minimum order amount or rental day amount.

What is the difference between a mini crib and a full-size crib?

A full-size crib is 28 inches wide and 52 inches long, with a 5-6 inch mattress. A mini crib is 24 inches wide and 38 inches long, with a standard 3 inch mattress. A Pack ‘n Play is roughly 25 inches wide and 37 inches long. A mini crib looks and feels like a small version of a regular full-size wooden crib.

How far in advance should I place my order?

Ordering as early as possible is the best way to ensure that the items you need will be available. This is especially true during peak travel times such as holidays, big game weekends, and summer months (May–August). We will make every effort to accommodate last-minute orders.

Are bumpers and sheets included in the crib rental?

All of our sheets are 100% cotton. All crib rentals also include a mattress, mattress protector, and two fitted sheets (one as a spare in case of an accident). A breathable bumper is also available for crib rentals for an additional $1.00/day.

What is your cancellation policy?

Cancellations made over 72 hours before the scheduled delivery date will be eligible for a full refund of the original order amount, minus a non-refundable $25 deposit fee. Cancellations made within 72 hours but more than 24 hours before the scheduled delivery date will be eligible for a 50% refund of the original order amount, excluding the non-refundable $25 deposit fee. No refunds will be given for cancellations made within 24 hours of the scheduled delivery date or for orders dropped off early once within this 24-hour period.

What if I lose, damage, or return my gear dirty?

Gear should be returned close to the way it was dropped off to you. There will be a 10% charge to your order for equipment that is excessively dirty. All damaged or lost equipment will be charged at the retail amount to your credit card. All car seats come with a manual, and there is a $10 charge for any missing car seat manuals. If returned in a condition requiring cleaning beyond normal wear and tear, a cleaning fee of $50 per piece of equipment will be charged.

What if I call the day of to rent or need my rented equipment longer than I paid for?

Not a problem, unless inventory is booked up for that time period. Just ask. For extensions, charges will accrue at a rate of 1.5 times the original daily rental rate per item per calendar day until resolved or equipment is returned.

Do you assemble cribs?

Yes. All of our cribs are full-size portable cribs. They are installed prior to your arrival. If, under certain circumstances, we are unable to set up the crib due to various factors involved in a turnover, they are very easy to set up. There are no tools required or pieces to attach. It’s a simple step of opening up the crib, dropping down the attached base, and placing the mattress on top. They are also very light.

Do you install car seats?

We cannot install your car seats for you. We will, however, include instructions for you to install them yourself. Should you require help, you can call the National Highway Traffic Safety Administration (NHTSA) at 1-888-327-4236 for the closest location of an NHTSA Inspection Station. The station should have a licensed technician to assist you with the car seat installation. Renter is fully responsible for the proper installation and use of car seats rented from us.

How is the equipment cleaned?

We do a 2-step cleaning process: We dry steam all of our hard surfaces, then we use non-toxic cleaning products to wipe down and ensure they are 100% clean. All soft items are laundered in baby laundry detergent. We use eco-friendly solutions free of harsh chemicals.

Do you offer retail items?

We want to make your trip as hassle-free as possible, so we will accommodate most needs that you have. Diapers, wipes, bottles, and bibs are available for purchase. If there is something you need, please let us know, and we will do all we can to meet your requests. A 25% courtesy fee and appropriate state tax will be added to the purchases.

What payment methods do you accept?

We accept only valid credit cards issued by major financial institutions. Debit cards, cash, prepaid cards, or peer-to-peer payment services (e.g., Venmo, Cash App) are not accepted. A full billing address must be provided for all credit card transactions.

What happens if my credit card declines?

In the event of a decline, we will contact you. A $25 fee will be charged per decline attempt if multiple charges are made without response. To continue, you must pay a security deposit of 2/3 the full retail value per item, plus any extensions, using a valid card. Deposits are refunded upon return and inspection.

Still Have Questions?

If your question isn’t answered here, check our Terms & Agreements or reach out to us directly. We’re here to help!